Site support and FAQs
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General Unit clock settings:
Most Garmin units will use either the Cairo / Cape Town time zone and daylight savings should be off
On a nüvi 3xx/6xx/zūmo/Streetpilot C5xx:
Go to the tool on the main screen
Select the time
Select the time format (12/24/UTC) Select Next
Select Daylight Savings Preference to OFF
On a nüvi 2xx/7xx
Select Time Zone as Cape Town
Select Daylight Savings as Off
On an eTrex, GPSMAP 6X and Quest series
Go to main menu (Normally menu twice)
Go to settings time
Change Time Zone to Cairo
Daylight Savings NO
Units like the nüvi 8xx, 2x5, 5xx series have automatic time zone settings
My unit does not switch on.
Is unit charged?
First try to connect the unit to a power source. Most units should switch on. Or change the batteries if the device takes removable batteries
Still not switching on: try to reset the unit.
A nüvi 3xx/6xx has a reset switch under the Antenna, press it.
A nüvi 2xx HAS a reset button at the bottom of the unit.
On nüvi 7xx or any other wide screen unit: slide the power button to the left and hold it there for 30 seconds.
On a zūmo/Quest/Quest 2 press and hold Zoom in (+) and power at the same time.
On an Edge/Forerunner hold MODE+POWER.
On a GPS MAP 60and76 series, unit or a 276c, hold Quit+ POWER.
On a unit that accepts Data/SD Card, remove the SD card. If it switches on without a data card, the card may contain some corrupt data, or be faulty, or you might have loaded the maps twice and (into internal memory and on the card) and the card is not required in the unit.
If it is still not working, contact support.
How do I find a junction on my unit?
On Mobile XT / nüvi/zūmo series
Select Where to?
Scroll down till you find Junction
If this does not appear then there are no maps loaded to the unit
My unit says GPS is off
If it is a nüvi 3xx/6xx the antenna might be closed - lift the flap.
The GPS receiver may been disabled as you are indoors. The fastest way to re-enable it is to switch the unit off and back on.
Unit does not show my current position
Does the unit say acquiring satellites? If it does give it 10-15 minutes to acquire
Make sure GPS is enabled.
Make sure you have a clear view of the sky.
Make sure that the unit has maps loaded.
Does Usb charge my unit?
No. The USB cable only provides the unit with a “trickle charge” to keep the unit alive for a few minutes. You will need a 12v cigarette DC Charger or a 220v AC/DC wall Charger to fully charge your unit.
Why is my nüvi asking me if I would like to simulate a route?
The nüvi will simulate a route when the GPS is turned off. To turn the GPS "on" on a nüvi 3xx or 6xx simply lift up the antenna in the back of the Garmin.
The antenna will need to have a clear view of the sky in order to acquire satellites.
My keyboard has letters missing.
This may happen on the nüvi 2xx range.
, select updates and downloads, unit software. Download and install WebUpdater and perform all updates.
Search for additional updates and Choose – Text Language Updates.
When I am not moving, my unit shows that I am moving
Check if you go to the map that the unit is not in simulation mode (it will say GPS is off/ simulation). If it is not in simulation mode, go to
> support > updatesanddownloads > Unit software (
), download and install WebUpdater and perform all updates.
My unit is not acquiring satellites
Stand outside and make sure you have a clear view of the sky. If the unit indicates a location in UK,USA OR TAIWAN the unit will take a while to acquire satellites as it needs to establish its initial position.
On a quest you can speed up the process in the following way:
Press Menu twice > select GPS info, enter.
Press menu once > select new location, enter.
Select manual, enter.
Browse to an approximate location in RSA, enter.
Go stand outside and give it 5 minutes.
If it does not acquire after 20 minutes please update the GPS firmware. This must be downloaded via WebUpdater: go to
> support > updates downloads > unit software. Download and install WebUpdater and perform all updates. If the problem persists return the unit to the dealer so for return to Avnic for inspection.
My unit has frozen. How do I reset my unit?
On a Streetpilot c 3xx/c5xx:
Get the unit in front of you.
Place your finger under the Garmin label.
Carefully remove the front cover.
A reset button will be located in the right.
This will reset the unit and keep all information.
On a Quest / zūmo:
Press and hold the zoom in / + button down together with the power button, then release. The unit will switch off.
This will reset the unit and keep all information.
On a nüvi 3xx/6xx:
Lift the antenna flap, then locate and press the reset button
On a nüvi 2xx:
Locate the reset at the bottom of the unit and then use a pen or paperclip to press it
On a nüvi 7xx, slide and hold the power button to the left for 30 seconds.
Any unit that takes alkaline batteries: simply remove them
I sent my waypoints, but do not see them
This is common on a quest, eTrex, GPSMAP 60/76 series GPS.
At the top of the screen it most probably says "find near me".
Select find by name.
At the top of the screen it will now say find by name.
The locations should now appear in alphabetical order.
If they still do not appear they would have to be re-sent from MapSource.
Quest not displaying maps
First check if the maps are loaded:
Press Menu twice and scroll down to Map Info.
Check that Streetmaps is loaded. If any other maps are loaded, re-load the Streetmaps.
If only Streetmaps is loaded, back up the waypoints in MapSource by starting MapSource and selecting Receive from Device.
Once waypoints are backed up you will need to reset the Quest.
Press and hold the PAGE+POWER+MENU at the same time while unit is switched off. It will power up and say erase all user data,say yes..
You then need to let the GPS acquire satellites (it will take a while) and should sort out the problem.
If it is still not working, resend the maps from MapSource.